All sales are final
Because each piece is handcrafted jewelry, we do not accept returns or exchanges, and we do not offer refunds for change of mind. Please review product details, sizes, and photos carefully before ordering.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or is not the item you ordered, please contact us at info@vatisia.com within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund after reviewing your request.
Order cancellations
Orders can be cancelled only before they are shipped. Please contact us as soon as possible after placing your order.
Statutory rights
Nothing in this policy affects any rights you may have under the consumer protection laws that apply in your country.
Personalized items
Personalized and made-to-order items (such as name necklaces) are made specifically for you and cannot be returned, exchanged, or refunded, unless they arrive damaged or defective.